Good Day Kansas – System Improvements with Becky Bennett

In this Good Day Kansas segment, Becky, Vice President of System Improvements at Saint Francis Ministries, explains the vital role her department plays in enhancing the organization’s services. System Improvement consists of four key areas: Quality Assurance, which gathers and analyzes data to drive informed decision-making; Continuous Quality Improvement, which identifies priorities and develops strategies for overcoming barriers to success; Client Risk Management, which works to identify and mitigate risks to children in care; and Customer Care, which manages external concerns and recently launched a standardized Voice of the Customer survey. This survey collects feedback from parents, family members, and foster parents to assess customer satisfaction, ease of service access, and overall willingness to recommend Saint Francis Ministries. By prioritizing data-driven improvements and listening to the voices of those they serve, the organization continually refines its efforts to better support children and families.